Question 1

Are your gemstones certified and authentic?

Accepted Answer

Yes, all our gemstones are 100% authentic and come with certification verifying their natural origin. We source only genuine, natural gemstones — no synthetic or lab-created stones unless clearly labeled.

Question 2

Do you ship orders, and how long does delivery take?

Accepted Answer

Yes, we ship our gemstones, Rudraksha, bracelets, and jewelry. Delivery times vary depending on your location, but we will provide you with a tracking number once your order is dispatched so you can follow its journey.

Question 3

What is your return or exchange policy?

Accepted Answer

If you receive a damaged or incorrect item, please contact us promptly with photos of the product. We will do our best to resolve the issue through an exchange or refund. Items must be unused and in their original packaging.

Question 4

Can I place a custom order for a specific gemstone or piece of jewelry?

Accepted Answer

Yes, we welcome custom orders. If you are looking for a specific gemstone, Rudraksha bead, or a custom jewelry piece, please reach out to us with your requirements and we will do our best to fulfill your request.

Question 5

How do I know which gemstone or Rudraksha is right for me?

Accepted Answer

We are happy to guide you based on your needs and preferences. Feel free to contact us with any questions about the properties or recommended uses of our gemstones and Rudraksha beads, and our team will provide honest, helpful guidance.

Question 6

How are your gemstones and Rudraksha packaged for shipping?

Accepted Answer

We take great care in packaging all our products securely to prevent damage during transit. Gemstones and Rudraksha are wrapped and cushioned carefully, and jewelry is packed in protective boxes to ensure they arrive in perfect condition.

RatnaRoyale

About RatnaRoyale

Gemstones

Emerald (Panna)

Yellow sapphire (Pukhraj)

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